TrustBanc Capital FAQ

Frequently asked questions for TrustBanc capital investment

What are the Trade fees?
Our fees is a flat rate of 1% for transactions executed for All clients (Retail & Institutional) Asides the brokerage fee charged by Trustbanc Capital,...
Tue, 1 Sep, 2020 at 10:44 AM
Can I transfer my account from my present Stockbroker to TrustBanc Capital?
Yes, you can transfer your account from one stockbroking house to another. This has been made very easy by the CSCS, and this happens at no cost. All you mu...
Tue, 1 Sep, 2020 at 11:05 AM
What if I want to open an account with TrustBanc Capital and still maintain my current stockbroker?
You may maintain your existing stockbroking account while we open a new one for you, using the same CHN (Clearing House Number), but different account numbe...
Tue, 1 Sep, 2020 at 11:17 AM
How do I place a buy and sale order?
You can place your buy or sale order online, through your online account access and you can also make orders through email to our trained Professionals to e...
Tue, 1 Sep, 2020 at 11:23 AM
Who will manage my account?
In this age of iPhones, iPad, Android, etc you can manage the activity in your stock account from anywhere in the world at any time of the day once you have...
Tue, 1 Sep, 2020 at 11:29 AM
Is My Online Trade Executed Immediately?
Online trades may not always be executed immediately as a result of delays caused by market trade volumes, slow internet connection, and order queues. Howev...
Tue, 1 Sep, 2020 at 11:33 AM
How do I know that my order has been executed?
You will receive an automated, system generated, and system-sent email of your contract notes before 4 pm of any day trade is executed on your behalf.
Tue, 1 Sep, 2020 at 11:38 AM
Which market can I trade online?
Now, you can trade on all stocks listed on the Nigerian Stock Exchange
Tue, 1 Sep, 2020 at 11:41 AM
When can I submit my order?
24 hours a day, 7 days a week. When the market is in session, your order(s) will be routed directly to the dealer's representative. However, if the mar...
Tue, 1 Sep, 2020 at 11:45 AM
If I am disconnected while sending orders, what should I do?
If you are disconnected while sending an online order, reconnect and check your order at the Pending Order status screen. If your order did not go through a...
Tue, 1 Sep, 2020 at 11:49 AM